The challenge
Every restaurant in the group worked with its own POS, its own inventory, its own reservations, its own rosters and its own accounting. None of those systems spoke to the others, and none of them knew anything about what was happening at the other venues.
Management rebuilt the picture of the group by hand, every week. By the time it was ready, the decisions that depended on it had already been made. And what weighed most on margin came out of no system on its own: how much stock went beyond the recipe, and what each dish really cost. Seeing it meant crossing what the POS had sold with what inventory had consumed.
The five platforms
POS
Live sales
Inventory
Stock and recipes
Reservations
Daily covers
Rosters
Staff and clock-ins
Accounting
Costs and margins
The solution
The work began with identities. The same ingredient carried one code in inventory and a different one in the POS; the same waiter had one record in rosters and another in sales. Connecting the sources took weeks. Matching what each one called by a different name took considerably longer, and it was what made everything else possible.
Kozmo OS was installed on top of that common model, and with it four readings of the business that had not existed before.
The four readings
Real consumption
How much stock each preparation actually uses, against what the recipe says. By ingredient and by venue.
Margin per dish
The cost of each dish calculated on measured consumption, not on the theoretical recipe cost.
Labour against sales
The staff cost of each shift, against the sales of that same shift.
Venue against venue
The same dish and the same supplier, compared across every venue in the group.
The system today
Two agents run daily on the group's model. The platform lead reviews them each morning and passes the findings to the team at each venue.
Live
Advisor
Reviews the business continuously, flags what has gone off and says what to do about it. It knows the sector, not just the numbers.
Live
Talk to your business
Plain-language questions, answers from their own data: sales, inventory, staff and operations in a single conversation.
No finding reaches a screen without a conclusion, its evidence and a confidence level.
Kozmo OS runs on the group's own infrastructure, under their domain, with their team holding full access to the system. Tadana keeps operating and extending it with them.